Get in Touch With Us
You must be 21 or older to gamble online. Gambling involves risk and you can lose money. If you need help, call 1-800-GAMBLER (1-800-426-2537).
This page explains how to contact the Real Money California Casinos editorial team, what we can help with, and what we can't. We are an independent comparison site, not a casino. That distinction matters most when you have a problem with an account.
Which questions we can answer
Reach out to us about anything on california-online-casinos.gb.net. The most common reasons are:
- Corrections: An offer, rating or detail looks out of date or wrong. Tell us which page and which line, and, if you can, where you saw the different information. Offers change often, so check terms on the operator's own site before you deposit.
- Review questions: You want to know why a casino ranks where it does, or how we weigh factors such as payout speed, banking options, game range, mobile play and trustworthiness.
- Suggestions: A topic, comparison or feature you'd like to see covered.
- Reader experiences: You want to share something about a site we list. We treat this as information to look into, not as proof, and we verify before changing anything.
- Business or editorial enquiries: Questions about how the site is run or funded.
What to include in your message
A few details help us answer faster:
- The page address or title you're writing about.
- The casino name, if your question concerns one of our listed operators.
- What you expected, and what you found instead.
- A screenshot or the date you saw the information, if relevant.
Please don't send passwords, full card numbers, bank details or government ID numbers. We will never need them.
Problems with a casino account: contact the operator first
We can't see or change anything inside a casino account. We don't process deposits, withdrawals or bonuses, and we can't reverse a decision the operator has made. If you have a payout delay, a verification request, a bonus dispute or a login problem, the quickest route is the casino's own support team. Keep a record of the following:
- Dates and amounts of the transactions involved.
- The bonus terms shown when you claimed, including wagering requirements and withdrawal caps.
- Copies of chats and emails with the casino's support team.
If a complaint goes unresolved, you can tell us. We can't act as your advocate, but repeated problems with a site are something we weigh in our reviews.
Commercial disclosure and independence
We may earn a commission if you sign up with a casino through links on this site. Commercial relationships do not decide our rankings, and commission does not buy position. If you think a review looks unfairly favorable or unfairly harsh, write to us and we'll look again. We base our reviews on published information and research. We don't claim to have personally deposited or withdrawn funds at the sites we cover.
Legal questions
We can share general information about how online gambling is treated in California, but we're not lawyers and can't give legal or tax advice. Rules and enforcement can change, and they depend on your situation. For anything that affects you personally, including how winnings are reported for taxes, please consult a qualified professional. Check that a site accepts players from your state and is properly licensed before you register. Expect identity verification (KYC) when you withdraw.
Support if gambling is causing problems
If gambling is causing stress, money trouble or conflict at home, please reach out for support before anything else. Free, confidential help is available at any time:
- National Problem Gambling Helpline: 1-800-GAMBLER (1-800-426-2537), call or text.
- California: The state's problem gambling resources, including CalGETS, can be reached through the same 1-800-GAMBLER line.
Most licensed casinos offer deposit limits, time-outs and self-exclusion in account settings. Setting limits before you play is a sensible habit. Never gamble with money you need for bills, and never try to win back losses.
What to expect after you write
We read every message, but we can't promise a reply time, and we may not answer messages that are abusive or that ask us to intervene in a casino dispute. When we confirm an error, we correct the page and update the fact-check date. For a wider look at our coverage, see our guide to trusted casinos outside GamStop. Note that it is aimed at a different market and may not apply to California players.